Jose is the name of the air cabin steward I met this morning in my flight from Gerona with Ryanair. He was the perfect example of what a cabin steward should never be like. He was the senior one, the one in command. He was working together with two ladies he called my juniors and he was probably supposed to be training them or at least he was supposed to be the senior to follow.
His attitude was completely negative. He welcomed passengers on board with a phony smile and every time someone spent more than a second to show the boarding card, he started a disgusting talk under his nose, with the mouth shut and moving his head up and down, left and right. Once all the passengers were boarded and the plane was ready for take off, he took seat together with one of his "juniors" in the front and started chatting with her. His conversation was based on what the company did to one or the other, giving examples of other cabin crews that had to spend new year's eve in remote locations because of last minute changes and other kinds of punishments.
I was very sleepy because I had to wake up at 4am to drive to Gerona and be there at 6am to board on time, so I tried to sleep all the flight, but still in my dreams I was thinking on how an attitude like this can hurt the image of a company, even to the already bad image of Ryanair.
