Customer Care

Alleluia! We finally have a telephone line and Internet connection in our office in Malta. It took more than a month to get the office running. We have been working from home for the past few months and we were waiting to start working in the office and separate our personal and professional life.

Our office in Malta will be initially be attending our customer's questions and requirements in English, German and Spanish.

Customers can contact us through different channels:

e-mail: We will reply as soon as possible. ( support@raff.me )

The community: There is a community section on our website where any user can post questions, opinions, suggestions… and other users will reply. Our Community Managers will post comments and act as moderators.

Telephone: There is a local number in every country that is routed through voice over IP to Malta. (Initially Spain, France and UK)

Twitter: We have created a twitter account and we will tweet relevant information to our followers and users can send messages. @raffme_es in Spanish, @raffme_en in English and @raffme_de in German.

Facebook: We are setting up a facebook page for each language.

Unfortunately we can't offer 24x7 customer care . We will initially be available from 10 to 8 and depending on how things move, we will adjust accordingly.

Our Customer Care strategy is to be direct and transparent. If something is not working, we will be quick to admit it and even quicker to solve it.